contact us
If you require assistance with your UK ETA application, our team is available to help.
Support Availability
We operate 24 hours a day, 7 days a week. Including weekends and public holidays.
Response Time
All inquiries are typically answered within 24 hours.
Submit An Inquiry
If your request relates to an existing application, please include the following information to allow us to locate your file quickly:
The email address used during your application
Your full name as entered on the application
Your reference number (if available)
Providing accurate details helps us respond promptly and effectively.
Compass World LLC
Address
Compass World LLC
1200- 1309 Coffeen Avenue Sheridan | Wyoming | US
Contact
Phone: +1 (942) 380-2990
Email: support@alvavisa.com
Reach Out for Information & Status Updates
Our Direct Government Accreditations
To better serve you, we collaborate with immigration professionals around the world and are working towards formal accreditation in several countries. Here are our current affiliations and candidates.
🇦🇺Australia
- Registered with the Migration Agents Registration Authority (MARA)
- Agent Riccardo James Patrick Ippoliti – Registration number 1386990
- Verify our agent
🇺🇸United States
- Registered and licensed company in the State of Wyoming
- Compass World LLC, 1309 Coffeen Avenue, Sheridan, WY
- Check our business filing
🇨🇳China
- Collaborating with China Visa Application Service Centers (CVASC) to streamline document submission
- Approval as an official delivery partner is pending
- Candidate partnership currently under review
🇮🇪Ireland
- Preparing to register with the Irish Naturalisation & Immigration Service (INIS)
- Candidate Irish immigration consultant identified
- Official accreditation pending – details coming soon
Frequently Asked Questions
The UK Electronic Travel Authorisation (ETA) is a digital clearance that allows citizens from visa-exempt countries to travel to or transit through the United Kingdom. Once approved, it is electronically linked to your passport and verified by airlines or carriers before boarding. Most non-visa nationals — including citizens of the EU, EEA, Switzerland, the United States, Canada, Australia, and New Zealand — must now obtain an ETA for short-term visits. Travelers who already hold a valid UK visa or immigration status are exempt.
No. The ETA is not a visa. It is a streamlined travel authorisation designed to simplify entry for short stays such as tourism, business meetings, family visits, or short courses of study (typically up to six months). Unlike a visa, it does not require a lengthy application process or biometrics, and it cannot be used for work, extended study, or residency. If your purpose of travel goes beyond what the ETA permits, you must apply for the appropriate visa before leaving for the UK.
Once approved, a UK ETA generally remains valid for two years, or until the passport it is attached to expires — whichever occurs first. During this period, you can make multiple trips to the UK without needing to reapply, provided each visit complies with ETA conditions. If you renew or replace your passport, you must also apply for a new ETA, as it cannot be transferred from one passport to another.
Most travelers entering on an ETA are permitted to remain in the UK for up to six months per visit. The final decision is made by UK Border Force officers upon arrival, who may adjust the permitted stay depending on the purpose of travel and supporting documents. Staying beyond the authorised period without the correct visa can affect future entry and may result in travel restrictions.
Yes. Nationals of EU and EEA member states, Switzerland, the United States, Canada, Australia, New Zealand, and other visa-exempt countries must hold an ETA before traveling to the UK. This requirement applies to both holidaymakers and business travelers, as well as those transiting through a UK airport. Irish citizens are the key exception, as their right to free movement under the Common Travel Area (CTA) remains unchanged.
In most cases, yes. Travelers from visa-exempt countries passing through a UK airport — whether or not they leave the transit area — must hold a valid ETA. There are limited exemptions depending on your nationality, flight route, and destination, but for most non-visa nationals an ETA is mandatory. Applying in advance ensures you avoid last-minute disruptions to your journey.
Yes. You may complete an application for another traveler — such as a family member, dependent, or client — provided all information is entered exactly as it appears on their passport and with their consent. Submitting on behalf of others is common for families or group travel. It is the applicant’s responsibility to ensure all details are accurate, as errors may result in delays or denial of boarding.
No. This platform is independent and not endorsed by the UK Government. We provide a guided online application service with clear instructions and optional support, but all ETA decisions are made solely by UK authorities.
Begin Your UK Travel Authorization Application
Complete your ETA application online in just a few minutes.
Follow the secure process below to get started