{"id":93,"date":"2025-11-23T15:34:29","date_gmt":"2025-11-23T20:34:29","guid":{"rendered":"https:\/\/alvavisa.com\/us\/payment-refund-cancel\/"},"modified":"2025-11-23T15:34:47","modified_gmt":"2025-11-23T20:34:47","slug":"payment-refund-cancel","status":"publish","type":"page","link":"https:\/\/alvavisa.com\/us\/payment-refund-cancel\/","title":{"rendered":"Payment Refund Cancel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"93\" class=\"elementor elementor-93\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c9053a4 e-flex e-con-boxed e-con e-parent\" data-id=\"3c9053a4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54f778d1 elementor-view-stacked elementor-position-left elementor-shape-circle elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"54f778d1\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPayment, Refund and Cancellation Policy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e0cd04f e-con-full e-flex e-con e-child\" data-id=\"3e0cd04f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28479da4 elementor-widget elementor-widget-text-editor\" data-id=\"28479da4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"302\" data-end=\"697\"><strong>Important Notice: <\/strong><br \/>Compass World LLC operates as an independent travel facilitation platform and is not affiliated with the Government of the United States. Travelers may apply for their U.S. Electronic System for Travel Authorization (ESTA) directly through the official U.S. Government website without using our platform or paying any service-related fees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5864244e e-con-full e-flex e-con e-child\" data-id=\"5864244e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-370aab62 elementor-widget elementor-widget-text-editor\" data-id=\"370aab62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Updated:\u00a0 July 14, 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-705d5e45 elementor-widget elementor-widget-text-editor\" data-id=\"705d5e45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"252\" data-end=\"566\">At Compass World LLC, we are committed to providing transparent, fair, and accessible service terms for every user of our U.S. ESTA application support platform at <strong data-start=\"416\" data-end=\"432\">AlvaVisa.com<\/strong>. This Refund &amp; Cancellation Policy explains the circumstances under which cancellations and refunds may be requested and processed.<\/p>\n<hr data-start=\"568\" data-end=\"571\">\n<h3 data-start=\"573\" data-end=\"597\">1. Service Summary<\/h3>\n<p data-start=\"598\" data-end=\"1010\">By completing a payment through our website, you acknowledge that Compass World LLC offers an optional, fee-based online service to assist with the preparation and submission of U.S. ESTA applications. We are not affiliated with the Government of the United States, and all travelers may apply directly through the official U.S. Government website without using our platform or paying our service-related fees.<\/p>\n<p data-start=\"1012\" data-end=\"1315\">Because our services begin immediately after an order is confirmed and involve customized review and digital preparation, this product is classified as a <strong data-start=\"1166\" data-end=\"1198\">personalized digital service<\/strong>. As such, traditional cancellation protections under consumer law may not always apply once fulfillment has begun.<\/p>\n<hr data-start=\"1317\" data-end=\"1320\">\n<h3 data-start=\"1322\" data-end=\"1360\">2. What the Service Fee Includes<\/h3>\n<p data-start=\"1361\" data-end=\"1570\">The total amount displayed at checkout includes both the mandatory U.S. Government ESTA application fee and our separate service processing fee. All charges are disclosed clearly before payment is submitted.<\/p>\n<p data-start=\"1572\" data-end=\"1620\">Our service fee covers the following features:<\/p>\n<ul data-start=\"1622\" data-end=\"2084\">\n<li data-start=\"1622\" data-end=\"1688\">\n<p data-start=\"1624\" data-end=\"1688\">Step-by-step application guidance tailored to the ESTA process<\/p>\n<\/li>\n<li data-start=\"1689\" data-end=\"1752\">\n<p data-start=\"1691\" data-end=\"1752\">Review and correction of submitted travel and personal data<\/p>\n<\/li>\n<li data-start=\"1753\" data-end=\"1815\">\n<p data-start=\"1755\" data-end=\"1815\">Automated scanning and verification tools to reduce errors<\/p>\n<\/li>\n<li data-start=\"1816\" data-end=\"1882\">\n<p data-start=\"1818\" data-end=\"1882\">Secure electronic submission of the application to authorities<\/p>\n<\/li>\n<li data-start=\"1883\" data-end=\"1958\">\n<p data-start=\"1885\" data-end=\"1958\">Delivery of confirmations, updates, and decision notifications by email<\/p>\n<\/li>\n<li data-start=\"1959\" data-end=\"2026\">\n<p data-start=\"1961\" data-end=\"2026\">Direct access to customer support for assistance with questions<\/p>\n<\/li>\n<li data-start=\"2027\" data-end=\"2084\">\n<p data-start=\"2029\" data-end=\"2084\">Help with resubmission where applicable and permitted<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2086\" data-end=\"2314\">Unless otherwise stated, all fees are listed in United States Dollars (USD). Payment processing is handled exclusively through PCI-compliant third-party providers. We do not store or transmit cardholder details on our servers.<\/p>\n<hr data-start=\"2316\" data-end=\"2319\">\n<h3 data-start=\"2321\" data-end=\"2357\">3. Refund Eligibility Criteria<\/h3>\n<p data-start=\"2358\" data-end=\"2580\">A full refund of 100 percent of the order value may be granted if your ESTA application has not yet been transmitted to U.S. authorities. All refund requests must be made within 90 calendar days of the original purchase.<\/p>\n<p data-start=\"2582\" data-end=\"2670\">To request a refund, please email <strong data-start=\"2616\" data-end=\"2640\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2618\" data-end=\"2638\">support@alvavisa.com<\/a><\/strong> with the following details:<\/p>\n<ul data-start=\"2672\" data-end=\"2823\">\n<li data-start=\"2672\" data-end=\"2707\">\n<p data-start=\"2674\" data-end=\"2707\">Full name provided on the order<\/p>\n<\/li>\n<li data-start=\"2708\" data-end=\"2755\">\n<p data-start=\"2710\" data-end=\"2755\">Application or transaction reference number<\/p>\n<\/li>\n<li data-start=\"2756\" data-end=\"2776\">\n<p data-start=\"2758\" data-end=\"2776\">Date of purchase<\/p>\n<\/li>\n<li data-start=\"2777\" data-end=\"2823\">\n<p data-start=\"2779\" data-end=\"2823\">A brief explanation of your refund request<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2825\" data-end=\"2975\"><strong data-start=\"2825\" data-end=\"2839\">Important:<\/strong> Once your application has been transmitted to the U.S. Government, the service is considered fulfilled and the payment becomes final.<\/p>\n<p data-start=\"2977\" data-end=\"3260\">Refund requests are reviewed within three (3) business days. If approved, the refund will be issued to the original method of payment within 5\u20137 business days. Any foreign exchange charges, international transfer costs, or card provider fees are the responsibility of the customer.<\/p>\n<hr data-start=\"3262\" data-end=\"3265\">\n<h3 data-start=\"3267\" data-end=\"3310\">4. Dispute Resolution and Chargebacks<\/h3>\n<p data-start=\"3311\" data-end=\"3603\">We strongly encourage contacting our support team before initiating a chargeback with your bank or payment provider. If a chargeback is filed, Compass World LLC reserves the right to provide documentation demonstrating that services were delivered in line with our&nbsp;<a href=\"https:\/\/us.alvavisa.com\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">Terms and Conditions<\/a>.<\/p>\n<hr data-start=\"3605\" data-end=\"3608\">\n<h3 data-start=\"3610\" data-end=\"3659\">5. Confirmation of Refunds or Cancellations<\/h3>\n<p data-start=\"3660\" data-end=\"3895\">All cancellation or refund requests will be acknowledged by email. Requests received during regular business hours are generally addressed the same day; those received outside of business hours will be reviewed the next business day.<\/p>\n<hr data-start=\"3897\" data-end=\"3900\">\n<h3 data-start=\"3902\" data-end=\"3932\">6. Processing Timeframes<\/h3>\n<p data-start=\"3933\" data-end=\"4101\">We aim to review and transmit completed ESTA applications within 24 hours of receiving your information and payment. However, actual processing times may vary due to:<\/p>\n<ul data-start=\"4103\" data-end=\"4246\">\n<li data-start=\"4103\" data-end=\"4146\">\n<p data-start=\"4105\" data-end=\"4146\">Application volumes and seasonal demand<\/p>\n<\/li>\n<li data-start=\"4147\" data-end=\"4197\">\n<p data-start=\"4149\" data-end=\"4197\">Accuracy and completeness of submitted details<\/p>\n<\/li>\n<li data-start=\"4198\" data-end=\"4246\">\n<p data-start=\"4200\" data-end=\"4246\">Temporary technical issues or system outages<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4248\" data-end=\"4291\">Compass World LLC is not responsible for:<\/p>\n<ul data-start=\"4293\" data-end=\"4513\">\n<li data-start=\"4293\" data-end=\"4340\">\n<p data-start=\"4295\" data-end=\"4340\">Delays caused by U.S. Government processing<\/p>\n<\/li>\n<li data-start=\"4341\" data-end=\"4396\">\n<p data-start=\"4343\" data-end=\"4396\">Disruptions to travel plans due to external factors<\/p>\n<\/li>\n<li data-start=\"4397\" data-end=\"4513\">\n<p data-start=\"4399\" data-end=\"4513\">Events beyond our control, including force majeure circumstances such as natural disasters or widespread outages<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4515\" data-end=\"4650\"><strong data-start=\"4515\" data-end=\"4529\">Important:<\/strong> If you are traveling within 48 hours, we recommend applying directly through the official U.S. Government ESTA portal.<\/p>\n<hr data-start=\"4652\" data-end=\"4655\">\n<h3 data-start=\"4657\" data-end=\"4690\">7. Accepted Payment Methods<\/h3>\n<p data-start=\"4691\" data-end=\"4722\">We accept secure payments by:<\/p>\n<ul data-start=\"4724\" data-end=\"4781\">\n<li data-start=\"4724\" data-end=\"4732\">\n<p data-start=\"4726\" data-end=\"4732\">Visa<\/p>\n<\/li>\n<li data-start=\"4733\" data-end=\"4747\">\n<p data-start=\"4735\" data-end=\"4747\">Mastercard<\/p>\n<\/li>\n<li data-start=\"4748\" data-end=\"4768\">\n<p data-start=\"4750\" data-end=\"4768\">American Express<\/p>\n<\/li>\n<li data-start=\"4769\" data-end=\"4781\">\n<p data-start=\"4771\" data-end=\"4781\">Discover<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4783\" data-end=\"5014\">All payments are processed through PCI-compliant gateways. Compass World LLC does not store cardholder information on its servers. If your preferred payment method is not supported, please contact our support team for assistance.<\/p>\n<hr data-start=\"5016\" data-end=\"5019\">\n<h3 data-start=\"5021\" data-end=\"5049\">8. Contact Information<\/h3>\n<p data-start=\"5050\" data-end=\"5168\">For questions, clarifications, or refund requests regarding this Refund &amp; Cancellation Policy, please contact us at:<\/p>\n<p data-start=\"5170\" data-end=\"5301\"><strong data-start=\"5170\" data-end=\"5191\">Compass World LLC<\/strong><br data-start=\"5191\" data-end=\"5194\">1200\u20131309 Coffeen Avenue<br data-start=\"5218\" data-end=\"5221\">Sheridan, Wyoming, US<br data-start=\"5242\" data-end=\"5245\">Phone:&nbsp;+1 (942) 380-2990<br data-start=\"5269\" data-end=\"5272\">Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5279\" data-end=\"5299\">support@alvavisa.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Payment, Refund and Cancellation Policy Important Notice: Compass World LLC operates as an independent travel facilitation platform and is not affiliated with the Government of the United States. Travelers may apply for their U.S. Electronic System for Travel Authorization (ESTA) directly through the official U.S. Government website without using our platform or paying any service-related [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/pages\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/comments?post=93"}],"version-history":[{"count":4,"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/pages\/93\/revisions"}],"predecessor-version":[{"id":170,"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/pages\/93\/revisions\/170"}],"wp:attachment":[{"href":"https:\/\/alvavisa.com\/us\/wp-json\/wp\/v2\/media?parent=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}