At Compass World LLC, we are committed to providing transparent, fair, and accessible service terms for every user of our U.S. ESTA application support platform at AlvaVisa.com. This Refund & Cancellation Policy explains the circumstances under which cancellations and refunds may be requested and processed.

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1. Service Summary

By completing a payment through our website, you acknowledge that Compass World LLC offers an optional, fee-based online service to assist with the preparation and submission of U.S. ESTA applications. We are not affiliated with the Government of the United States, and all travelers may apply directly through the official U.S. Government website without using our platform or paying our service-related fees.

Because our services begin immediately after an order is confirmed and involve customized review and digital preparation, this product is classified as a personalized digital service. As such, traditional cancellation protections under consumer law may not always apply once fulfillment has begun.

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2. What the Service Fee Includes

The total amount displayed at checkout includes both the mandatory U.S. Government ESTA application fee and our separate service processing fee. All charges are disclosed clearly before payment is submitted.

Our service fee covers the following features:

• Step-by-step application guidance tailored to the ESTA process

• Review and correction of submitted travel and personal data

• Automated scanning and verification tools to reduce errors

• Secure electronic submission of the application to authorities

• Delivery of confirmations, updates, and decision notifications by email

• Direct access to customer support for assistance with questions

• Help with resubmission where applicable and permitted

Unless otherwise stated, all fees are listed in United States Dollars (USD). Payment processing is handled exclusively through PCI-compliant third-party providers. We do not store or transmit cardholder details on our servers.

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3. Refund Eligibility Criteria

A full refund of 100 percent of the order value may be granted if your ESTA application has not yet been transmitted to U.S. authorities. All refund requests must be made within 90 calendar days of the original purchase.

To request a refund, please email support@alvavisa.com with the following details:

• Full name provided on the order

• Application or transaction reference number

• Date of purchase

• A brief explanation of your refund request

Important: Once your application has been transmitted to the U.S. Government, the service is considered fulfilled and the payment becomes final.

Refund requests are reviewed within three (3) business days. If approved, the refund will be issued to the original method of payment within 5–7 business days. Any foreign exchange charges, international transfer costs, or card provider fees are the responsibility of the customer.

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4. Dispute Resolution and Chargebacks

We strongly encourage contacting our support team before initiating a chargeback with your bank or payment provider. If a chargeback is filed, Compass World LLC reserves the right to provide documentation demonstrating that services were delivered in line with our Terms and Conditions.

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5. Confirmation of Refunds or Cancellations

All cancellation or refund requests will be acknowledged by email. Requests received during regular business hours are generally addressed the same day; those received outside of business hours will be reviewed the next business day.

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6. Processing Timeframes

We aim to review and transmit completed ESTA applications within 24 hours of receiving your information and payment. However, actual processing times may vary due to:

• Application volumes and seasonal demand

• Accuracy and completeness of submitted details

• Temporary technical issues or system outages

Compass World LLC is not responsible for:

• Delays caused by U.S. Government processing

• Disruptions to travel plans due to external factors

• Events beyond our control, including force majeure circumstances such as natural disasters or widespread outages

Important: If you are traveling within 48 hours, we recommend applying directly through the official U.S. Government ESTA portal.

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7. Accepted Payment Methods

We accept secure payments by:

• Visa

• Mastercard

• American Express

• Discover

All payments are processed through PCI-compliant gateways. Compass World LLC does not store cardholder information on its servers. If your preferred payment method is not supported, please contact our support team for assistance.

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8. Contact Information

For questions, clarifications, or refund requests regarding this Refund & Cancellation Policy, please contact us at:

Compass World LLC
1200–1309 Coffeen Avenue
Sheridan, Wyoming, US
Phone: +1 (942) 380-2990
Email: support@alvavisa.com