contact us
If you require assistance with your U.S. ESTA application, our team is available to help.
Support Availability
We operate 24 hours a day, 7 days a week — including weekends and public holidays.
Response Time
All inquiries are typically answered within 24 hours.
Submit An Inquiry
If your request relates to an existing application, please include the following information so we can locate your file quickly and respond efficiently:
The email address used during your application
Your full name exactly as entered on the application
Your reference number (if available)
Providing accurate details ensures we can process your inquiry promptly.
Compass World LLC
Address
Compass World LLC
1200- 1309 Coffeen Avenue Sheridan | Wyoming | US
Contact
Phone: +1 (942) 380-2990
Email: support@alvavisa.com
Reach Out for Information & Status Updates
Our Direct Government Accreditations
To better serve you, we collaborate with immigration professionals around the world and are working towards formal accreditation in several countries. Here are our current affiliations and candidates.
🇦🇺Australia
- Registered with the Migration Agents Registration Authority (MARA)
- Agent Riccardo James Patrick Ippoliti – Registration number 1386990
- Verify our agent
🇺🇸United States
- Registered and licensed company in the State of Wyoming
- Compass World LLC, 1309 Coffeen Avenue, Sheridan, WY
- Check our business filing
🇨🇳China
- Collaborating with China Visa Application Service Centers (CVASC) to streamline document submission
- Approval as an official delivery partner is pending
- Candidate partnership currently under review
🇮🇪Ireland
- Preparing to register with the Irish Naturalisation & Immigration Service (INIS)
- Candidate Irish immigration consultant identified
- Official accreditation pending – details coming soon
Frequently Asked Questions
The U.S. Electronic System for Travel Authorization (ESTA) is a digital entry clearance required for citizens of Visa Waiver Program (VWP) countries traveling to or transiting through the United States by air or sea. Once approved, it is electronically linked to your passport and verified by airlines or carriers prior to boarding. Travelers from countries such as the United Kingdom, most EU and EEA member states, Australia, New Zealand, Japan, South Korea, and many others must hold an ESTA before traveling. U.S. citizens, lawful permanent residents, and travelers holding a valid U.S. visa are exempt.
No. ESTA is not a visa. It is an automated system that grants eligible travelers pre-clearance for short-term visits under the Visa Waiver Program. It allows travel for tourism, business, or transit, generally up to 90 days. Unlike a visa, ESTA does not require an in-person interview or a lengthy application process. It also cannot be used for employment, long-term study, or permanent residence. Travelers who need longer stays or different permissions must apply for the appropriate U.S. visa.
An approved ESTA is typically valid for two years, or until the passport associated with the application expires, whichever comes first. During this time, travelers may make multiple trips to the United States without reapplying, provided each visit complies with ESTA conditions. If you renew your passport, you must apply for a new ESTA, as approvals cannot be transferred between passports.
Travelers arriving under the Visa Waiver Program with an approved ESTA are generally permitted to remain in the U.S. for up to 90 days per visit. The exact duration of stay is determined by a U.S. Customs and Border Protection (CBP) officer upon arrival and may depend on your stated purpose of travel and supporting documentation. Overstaying the authorized period can affect your future eligibility for ESTA or other U.S. visas.
Yes. Citizens of all Visa Waiver Program countries — including the United Kingdom, EU and EEA member states, Switzerland, Australia, New Zealand, Japan, South Korea, and others — must hold a valid ESTA to travel to the United States by air or sea. Travelers from countries not part of the Visa Waiver Program must instead apply for a visa through a U.S. embassy or consulate.
Yes. Travelers from Visa Waiver Program countries transiting through a U.S. airport or seaport are required to hold a valid ESTA, even if they do not leave the terminal or port area. Applying in advance ensures smooth boarding and avoids disruptions to your travel plans.
Yes. Applications can be completed on behalf of another traveler, such as a family member, dependent, or client, provided that all information matches the details in their passport and consent has been obtained. Many group or family applications are submitted this way. The applicant remains responsible for ensuring the accuracy of all details provided.
No. This platform is operated independently and is not affiliated with or endorsed by the U.S. Government. We provide an optional, guided online application service that includes structured instructions and support. All ESTA decisions are made solely by U.S. Customs and Border Protection (CBP).
Begin Your U.S. Travel Authorization Application
Complete your ESTA application online in just a few minutes.
Follow the secure process below to get started.