contact us
If you require assistance with your Australian ETA application, our team is available to help.
Support Availability
We operate 24 hours a day, 7 days a week. Including weekends and public holidays.
Response Time
All inquiries are typically answered within 24 hours.
Submit An Inquiry
If your request relates to an existing application, please include the following information to allow us to locate your file quickly:
The email address used during your application
Your full name as entered on the application
Your reference number (if available)
Providing accurate details helps us respond promptly and effectively.
Compass World LLC
Address
Compass World LLC
1200- 1309 Coffeen Avenue Sheridan | Wyoming | US
Contact
Phone: +1 (942) 380-2990
Email: support@alvavisa.com
Reach Out for Information & Status Updates
Our Direct Government Accreditations
To better serve you, we collaborate with immigration professionals around the world and are working towards formal accreditation in several countries. Here are our current affiliations and candidates.
🇦🇺Australia
- Registered with the Migration Agents Registration Authority (MARA)
- Agent Riccardo James Patrick Ippoliti – Registration number 1386990
- Verify our agent
🇺🇸United States
- Registered and licensed company in the State of Wyoming
- Compass World LLC, 1309 Coffeen Avenue, Sheridan, WY
- Check our business filing
🇨🇳China
- Collaborating with China Visa Application Service Centers (CVASC) to streamline document submission
- Approval as an official delivery partner is pending
- Candidate partnership currently under review
🇮🇪Ireland
- Preparing to register with the Irish Naturalisation & Immigration Service (INIS)
- Candidate Irish immigration consultant identified
- Official accreditation pending – details coming soon
Frequently Asked Questions
The Australia Electronic Travel Authority (ETA) is a digital permission that allows eligible passport holders to enter Australia for short-term tourism or business visits. Once approved, the ETA is electronically linked to your passport and verified by airlines before boarding. Citizens of select visa-exempt countries—including the United States, Canada, the United Kingdom, several European nations, and a number of Asian and Middle Eastern countries—must obtain an ETA before traveling. Travelers holding another type of valid Australian visa do not need an ETA.
No. The ETA is not a visa. It is a streamlined travel authorization that permits short stays for tourism, family visits, or limited business activities such as attending meetings or conferences. It does not allow work, long-term study, or residency. Travelers who wish to work, study for extended periods, or remain beyond the permitted stay must apply for the appropriate visa in advance.
The ETA is typically valid for 12 months from the date of issuance, or until your passport expires—whichever comes first. During this period, you may enter Australia multiple times, provided each visit complies with the entry conditions. If you renew or replace your passport, a new ETA is required.
Most travelers holding an ETA may stay in Australia for up to three months per visit. The final determination is made by Australian Border Force upon arrival. You must depart Australia before the end of each permitted stay, even if your ETA remains valid for future travel.
In most cases, yes. Travelers passing through an Australian airport—even if they do not leave the terminal—may require an ETA depending on their nationality and route. Some nationalities may be eligible for a transit exemption, but most visa-exempt travelers must obtain authorization before their journey.
Yes. You may apply for another traveler, such as a family member, dependent, or client, as long as all information is entered exactly as shown on their passport and you have their consent. It is the applicant’s responsibility to ensure accuracy, as mistakes can result in delays or denied boarding.
Most applications are processed within a day, but some may require additional checks and take longer. Travelers are encouraged to apply well in advance of their planned departure to avoid unexpected delays.
No. This platform is independent and licensed with the Australian Government. We provide guided application support and document review, but all ETA decisions are made solely by the Australian authorities. The ETA remains a government-issued travel authorization.
Begin Your Australia Travel Authorization Application
Complete your ETA application online in just a few minutes.
Follow the secure process below to get started