contact us
If you require assistance with your Canada eTA application, our team is available to help.
Support Availability
We operate 24 hours a day, 7 days a week. Including weekends and public holidays.
Response Time
All inquiries are typically answered within 24 hours.
Submit An Inquiry
If your request relates to an existing application, please include the following information to allow us to locate your file quickly:
The email address used during your application
Your full name as entered on the application
Your reference number (if available)
Providing accurate details helps us respond promptly and effectively.
Compass World LLC
Address
Compass World LLC
1200- 1309 Coffeen Avenue Sheridan | Wyoming | US
Contact
Phone: +1 (942) 380-2990
Email: support@alvavisa.com
Reach Out for Information & Status Updates
Our Direct Government Accreditations
To better serve you, we collaborate with immigration professionals around the world and are working towards formal accreditation in several countries. Here are our current affiliations and candidates.
🇦🇺Australia
- Registered with the Migration Agents Registration Authority (MARA)
- Agent Riccardo James Patrick Ippoliti – Registration number 1386990
- Verify our agent
🇺🇸United States
- Registered and licensed company in the State of Wyoming
- Compass World LLC, 1309 Coffeen Avenue, Sheridan, WY
- Check our business filing
🇨🇳China
- Collaborating with China Visa Application Service Centers (CVASC) to streamline document submission
- Approval as an official delivery partner is pending
- Candidate partnership currently under review
🇮🇪Ireland
- Preparing to register with the Irish Naturalisation & Immigration Service (INIS)
- Candidate Irish immigration consultant identified
- Official accreditation pending – details coming soon
Frequently Asked Questions
The Canada Electronic Travel Authorization (eTA) is a digital entry clearance required for citizens of visa-exempt countries traveling to or transiting through Canada by air. Once approved, it is electronically linked to your passport and verified by airlines before boarding. Most travelers from visa-exempt countries — including the United Kingdom, EU and EEA member states, Switzerland, Australia, New Zealand, Japan, and others — must obtain an eTA before flying to Canada. Canadian citizens, permanent residents, and holders of valid Canadian visas are exempt.
No. The eTA is not a visa. It is a streamlined digital travel authorization that simplifies entry for short-term stays, such as tourism, business meetings, family visits, or transit. Unlike a visa, the eTA does not involve a long application process or biometrics. It also cannot be used for employment, long-term study, or permanent residency. Travelers who require extended stays or different permissions must apply for the appropriate Canadian visa.
Once approved, a Canada eTA is generally valid for up to five years, or until the passport used in the application expires, whichever comes first. During this period, travelers may make multiple trips to Canada without reapplying, provided each visit complies with eTA conditions. If you obtain a new passport, you must apply for a new eTA, as it cannot be transferred.
Travelers entering with an eTA are typically allowed to stay in Canada for up to six months per visit. The exact duration of stay is confirmed by a Canadian border services officer upon arrival and may depend on the purpose of travel and your supporting documents. Remaining in Canada beyond the authorized period without the proper visa may affect future entry eligibility.
Yes. Citizens of the United Kingdom, EU and EEA member states, Switzerland, Australia, New Zealand, Japan, and most other visa-exempt countries require an eTA to fly to Canada. U.S. citizens do not need an eTA, but lawful permanent residents of the United States (Green Card holders) must hold an approved eTA to fly into Canada.
Yes, in most cases. Travelers from visa-exempt countries who are passing through a Canadian airport — even if they do not leave the terminal — are generally required to hold a valid eTA. Applying in advance helps ensure your journey is not disrupted by last-minute entry requirements.
Yes. Applications may be completed on behalf of another traveler, such as a dependent, family member, or client, provided that all information is entered exactly as it appears on their passport and with their consent. Many families or groups choose to apply this way. The applicant is ultimately responsible for the accuracy of all details submitted.
No. This platform is operated independently and is not affiliated with or endorsed by the Government of Canada. We provide an optional, guided online application service that includes structured instructions and support. All Canada eTA decisions are made solely by Immigration, Refugees and Citizenship Canada (IRCC).
Begin Your Canadian Travel Authorization Application
Complete your eTA application online in just a few minutes.
Follow the secure process below to get started